Your HR Ally In 2025
November 20, 2024 | Winston
We recognize that in today’s fast-paced business world, the role of Human Resources (HR) is more critical than ever. HR job functions have many responsibilities, and the day-to-day workload can be unpredictable, especially during open enrollment when pressures double. However, with the right HR partner and benefits technology, your team can streamline operations, improve efficiency, and extend the voice of HR to every employee.
Let Winston be your HR ally in 2025; we specialize in delivering customized benefits solutions tailored to meet your company’s needs. Our Customer Satisfaction Rate (CSAT) is 92.55%, a strong indicator of the quality and effectiveness of our services. In addition, Winston logged over 24,000 call hours, which showcases the significant time investment we make to support our customers and their employees.
Automation and outsourcing will continue to transform our industry in the coming year; in this article, we’ll showcase our services and why partnering with Winston can give HR time back and support your team year-round.
Benefits Administration
We collaborate with each customer to create an integrated suite of customized benefits administration tools powered by our proprietary SaaS-based technology, HRally®.
- Benefits Administration & Enrollment Technology
- Premium Billing & Reconciliation
- Dependent Verification
One modern, simple-to-use platform consolidated for all employees, plans, and vendors, HRally® is your destination for interactive decision support, with 93% of clients saying the platform was easy to use.* Learn More about our Benefits Administration Services.
Employee Engagement & Enrollment
Our trained counselors can connect with your employees over the phone or in person, providing resources and solutions to help them make informed benefits enrollment decisions.
- Benefits Service Center (Call Center)
- On-Site Enrollment
In 2024, we introduced a new Workforce Engagement Management tool through Five9 for our Call Center, which aims to improve agent performance, efficiency, and customer satisfaction.
With a 93% call center satisfaction rate,* we provide employees peace of mind year-round for decision support. Learn More about our Employee Engagement & Enrollment Services.
Benefits Communication
Education is critical when building a benefits program. We partner with customers to create strategic communication campaigns that help employees improve their understanding of company benefit offerings.
- Web-Based Tools
- Digital Correspondence
Reaching our clients’ targets at a frequency that maximizes awareness and with messaging that inspires participation can help employees make informed decisions. In 2023, we created 150+ benefits guides and 1M+ custom emails and sent 750K+ custom text messages.* Learn More about our Benefits Communication Services.
Are you looking for an experienced benefits administration partner in 2025?
At Winston, we’ve been in your shoes, and as your HR ally, we can streamline productivity, save your company money, and be a valuable business partner.
*All statistics based on Winston Call Center and Communications Statistic Sales Sheets.
