Jeri Scaglione, Call Center Analytics Manager, Shares How Being Detail-Oriented & Organized Helps Maintain an Efficient Call Center

Questions

Q: How long have you been with Winston?

Jeri Scaglione: I’ve been with Winston for 6 years and in my current role for 3 years.

Q: What do you enjoy most about working at Winston?

Jeri Scaglione:I am fortunate to be an integral part of the Call Center experience and to help keep our telephone system running efficiently.

Q: What skills or qualities do you think are most important for your role?

Jeri Scaglione:Being very detail-oriented and organized, and the ability to work under pressure!

Q: What project or accomplishment are you particularly proud of?

Jeri Scaglione:Working with our Developers to create the Five9/HRally^® integration and the “HIPAA” Authentication project.

Q: How did you start your career, and what inspired you to join Winston?

Jeri Scaglione: Before working at Winston, I knew I wanted to start a new career, so I applied on a whim! I started as a Benefits Specialist 6 years ago. I quickly moved up to Senior Benefits Specialist, then Workforce Analyst, and now as the Call Center Analytics Manager, where I am beginning to build a department and team.

Q: Do you have any advice for someone starting out in your field?

Jeri Scaglione: We must all start somewhere. Work hard, stay organized, and ask for help when needed. It is not always easy, and progression does not happen overnight, but when YOU have a bigger plan for yourself and push for what you want, you are the reason it happens! I am proof that hard work pays off!

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